Returns & Shipping Policy
Overview
At Aumictech, our goal is to ensure you are completely satisfied with your purchase. We specialize in high-value test equipment and components, so we take extra care in our shipping, handling, and return process. Please read the following terms carefully, as they govern all purchases from Aumictech.
Aumictech Provides Free shipping on products. Aumictech also takes responsibility of return shipping. No charge for our dear customers.
Order Processing & Packaging
Processing Time – Most in-stock items ship within 1–2 business days of order confirmation.
Packaging Standards – All shipments are packed with anti-static materials, foam, double boxing, and shock protection as appropriate for sensitive test equipment.
Large or Custom Orders – Oversized items, freight shipments, or custom-calibrated equipment may require additional 5–7 business days for processing.
Weekend & Holiday Orders – Orders placed after 2 PM ET, on weekends, or holidays will begin processing the next business day.
Shipping & Transit Times
Domestic Ground (USA) – Typically 3–7 business days, depending on location.
Expedited Shipping (USA) – Options such as 2-Day and Overnight are available.
Freight Shipping – Larger instruments ship via freight carriers; transit times vary (generally 5–10 business days).
International Shipping – Transit times range from 7–21 business days, depending on customs clearance in the destination country.
⚠️ Note: All transit times are estimates provided by carriers and not guaranteed. Weather, customs inspections, or carrier delays may extend delivery time.
Tracking & Delivery
Tracking Numbers – All shipments include tracking numbers provided via email once the order has shipped.
Signature Confirmation – For high-value shipments, a signature is required upon delivery.
Missed Deliveries – If a package is returned due to missed delivery attempts, reshipment costs will be the responsibility of the customer.
Lost or Stolen Packages—Aumictech is not liable for packages marked as delivered by the carrier but reported as missing. Customers should file a claim directly with the carrier. Insurance Recommended on high-worth equipment by Aumictech.
Delays & Exceptions
Carrier Delays – Aumictech is not responsible for delays caused by FedEx, UPS, DHL, or other carriers.
Customs Delays (International) – Customers are responsible for all customs duties, brokerage fees, and taxes. Customs processing times vary and are outside our control.
Force Majeure – Delays due to weather, natural disasters, strikes, or government restrictions are not the responsibility of Aumictech.
- Wrong Address – Aumictech will reach out to carrier regarding the wrong address and ask them to ship the package back to Aumictech or the customer on Aumictech’s shipping account. Aumictech will verify address before shipping.
Return & Refund Window
Our return window is 30 calendar days from the date of delivery.
To qualify, items must be returned in their original condition, with all included accessories, manuals, and packaging (if applicable).
Products sold as “AS-IS,” “For Parts/Non-Functional,” or “Final Sale” are not eligible for returns or refunds, unless they arrive damaged in shipping or were misrepresented.
Returns requested after 30 days may be declined or subject to a partial refund at Aumictech’s discretion.
Return Authorization (RMA)
All returns require a valid Return Merchandise Authorization (RMA) issued by Aumictech.
To request an RMA, email us at sales@aumictech.com with your order number, proof of purchase, and reason for return.
Returns sent without an RMA may be refused and shipped back at the customer’s expense.
Refunds
Once your return is received and inspected, we will notify you of approval or denial.
If approved, refunds will be issued to the original payment method within 5–10 business days (processing times may vary by bank/credit card company).
Refund amounts may be adjusted if the item is returned damaged, missing components, or shows signs of use beyond what is necessary to evaluate functionality.
Restocking Fees
No restocking fee is required by Aumictech.
Custom orders, calibration services, or special procurement items may be subject to higher restocking fees or non-refundable terms, which will be disclosed at time of sale.
Exchanges
No charge Exchanges are only offered for defective, damaged, or incorrect items.
If an identical replacement is unavailable, we will provide an equivalent product or a refund at our discretion.
Shipping of Returns
Customers are responsible for all return shipping costs unless the item was defective, damaged in transit, or incorrectly shipped by Aumictech.
For high-value items, we strongly recommend using a trackable shipping service and purchasing insurance. Aumictech is not responsible for returns lost or damaged during transit.
Items must be shipped to the address provided in your RMA instructions.
Damaged or Lost Shipments
If your item arrives damaged in transit, you must notify us within 7 calendar days of delivery. Please retain all packaging for inspection.
Aumictech will work with the carrier to resolve shipping claims. Replacement or refund will be processed once the claim is approved.
For lost shipments, we will assist in filing carrier claims. Refunds or replacements will only be issued after carrier investigation is complete.
International Orders
International returns must also follow the RMA process.
Customers are responsible for all customs duties, taxes, brokerage fees, and return shipping costs. These charges are non-refundable.
Aumictech is not responsible for delays caused by customs clearance.
Non-Returnable Items
The following are non-returnable:
Items sold as AS-IS / For Parts.
Calibration and repair services (once performed).
Custom orders or special-request equipment.
Software licenses and digital products.
Warranty Service
Some products sold by Aumictech include a limited warranty. Warranty coverage (if applicable) will be specified at the time of sale.
Warranty service does not reset or extend the 30-day return window.
Missing or Delayed Refunds
If you haven’t received your refund after the stated processing period:
Check your bank or credit card account.
Contact your credit card provider or bank.
If the issue persists, email us at sales@aumictech.com for assistance.
Need Help?
We’re here to help! For questions about shipping, returns, or refunds, contact us:
Email: sales@aumictech.com
Telephone: +1 (484) 841-9341
Contact US Form Here
Downingtown, PA & Utah Service Center